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Following Acclaim Housing Group's merger with Waterloo Housing Group in April 2016, we have been busy integrating the two organisations' policies and procedures.

The Complaints policy has been integrated, therefore, when you click on the link below, you will be redirected the The Group website.


We try to give you the best service we can, but we know that things can go wrong and we make mistakes. If this happens, we want to know so we can try to put it right.

Making a complaint

Please click on this link to read more about our complaints process and to complete our online complaints form.