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LanguageOur Mission, Vision and Values
Our Mission
We aim to meet the needs of our existing and future customers by providing a continually improving and quality housing service.
Our Values
- To keep customers central to all we do
- To treat everyone with respect and to value diversity in all we do
- To practise fairness, openness, honesty and integrity in all we do
- To combine business excellence with social principles in all we do
- To promote environmental sustainability in all we do
- To encourage creativity, innovation and use of initiative in all we do
- To listen, learn and improve in all we do
- To be accountable and accept responsibility for all we do
- To celebrate success in all we do
Our Vision
Our vision is to:
Deliver quality, value for money housing services
We know we will have achieved this by becoming a Three-Star housing service provider
Provide homes that people want to live in
We know we will have achieved this because our properties will exceed Decent Homes standards.
Increase the available supply of affordable housing
We know we will have achieved this by building 250 new affordable homes.
Be a champion for vibrant neighbourhoods and communities
We know we will have achieved this by being a National Housing Federation "iN business" award winner.
Practise business excellence and improve cost effectiveness in all we do
We know we will have achieved this by becoming a Midlands Excellence award winner.
Have a reputation as a first-class employer
We know we will have achieved this by becoming a Sunday Times Top 100 employer.
Our Corporate Strategy and Objectives
To deliver quality, value for money housing services, we must:
- Deliver what our customers need today and aspire to for tomorrow
- Deliver a continuously improving housing service
- Make "value for money" intrinsic to all operational decisions
- Be a "beacon" provider of housing services
- Be innovative in the provision of existing and new services
- Be responsive to the diverse service needs of tenants, especially when they are vulnerable
To provide homes that people want to live in, we must:
- Develop with customers, and provide, a standard of housing that exceeds Decent Homes standards
- Know the types of homes that people want to live in
- Make best use of our existing properties
- Enhance our provision of housing and related services for older persons
- Be responsive to the diverse housing design needs of tenants, especially the needs of vulnerable individuals
To increase the available supply of affordable housing, we must:
- Prioritise opportunities within the Derbyshire Dales
- Be able to access land and obtain planning permission for new developments
- Expand the range of tenures that we provide
- Retain access to Housing Corporation funding
- Enter into partnerships with other housing providers
- Maximise the funding available through our existing asset base
To be a champion for vibrant neighbourhoods and communities, we must:
- Retain local control over local housing service delivery
- Work in partnership with local communities and stakeholders, with particular emphasis on promoting social, financial and technological inclusion
- Provide homes that enable people of all ages to remain in their local community
To practise business excellence and improve cost effectiveness in all we do, we must:
- Expand our asset base through stock transfers, partnerships and development
- Develop partnerships with other organisations for better service delivery
- Continuously review the procurement of goods and services
- Benchmark performance against other organisations
To have a reputation as a first-class employer, we must:
- Recruit and retain an appropriately skilled and motivated workforce
- Build effective teams across the Company
- Develop a culture that supports the values of the Company
Company Registered in England, Number 4201820. VAT Registration Number 917 941 988. Registered with the Housing Corporation No. L4332