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LanguageOur Mission, Values and Corporate Objectives
Mission Statement
"We work to meet the needs of our customers and communities by providing continually improving high quality homes and services"
Our Values
- Keep customers central
- Treat everyone with respect and value equality and diversity
- Practise fairness, openness, honesty and integrity
- Combine business excellence with social responsibility
- Promote environmental sustainability
- Encourage creativity, innovation and use of initiative
- Listen, learn and improve
- Be accountable and accept responsibility
- Celebrate success
Corporate Objectives
Continually improve our homes and services, meeting the needs and expectations of our customers
Goal:
Deliver the Action Plans of the Group Strategies which will be monitored on a six monthly basis
Achieve and maintain agreed satisfaction levels for both internal and external customers
Achieve and maintain agreed satisfaction levels for both internal and external customers
Contribute to the well-being of our communities
Goal:
Develop a working plan to deliver investment in our communities by 2014
Increase the supply of quality affordable homes that people choose to live in
Goal:
Deliver the 40 new homes in the current business plan by 2013
Explore the financial capacity to deliver a further 40 homes by 2015
Explore the financial capacity to deliver a further 40 homes by 2015
Maintain a reputation as a first class employer
Goal:
Enter for 'Sunday Times Top 100 companies' accreditation by 2014
Improve the weaker results in the staff survey by 10% by 2012
Improve the weaker results in the staff survey by 10% by 2012
Practice business excellence, securing and delivering value for money
Goal:
Enter the Group for an' Investors in Excellence' Award by December 2014
Maintain high standards of governance in accordance with the National Housing
Federation codes of good practice and meet all regulatory requirements
Maintain high standards of governance in accordance with the National Housing
Federation codes of good practice and meet all regulatory requirements
Work in the pursuit of continued development and growth
Goal:
Annually carry out feasibility for potential growth opportunities for both increasing assets and new service provision
Deliver our commitments, inspiring the confidence of our customers and partners
Goal:
Work with our partners to add value in the delivery of our respective objectives
Agree and deliver local offers to customers which will be reviewed on a regular basis by the Tenant Scrutiny Panels
Agree and deliver local offers to customers which will be reviewed on a regular basis by the Tenant Scrutiny Panels
Dales Housing Limited. Registered Office - Dimple Mill, Dimple Road, Matlock, Derbyshire, DE4 3JX
Company Registered in England, Number 4201820. VAT Registration Number 917 941 988. Registered with the Housing Corporation No. L4332
Company Registered in England, Number 4201820. VAT Registration Number 917 941 988. Registered with the Housing Corporation No. L4332