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LanguageBest value group
Best Value is a framework which assists Dales Housing to achieve continuous improvement within all their services. It allows us to asses our current service provision and performance against that of our competitors. It is based around the 4C’s of continual improvement:-
- Challenge
- Compare
- Consult
- Compete
Below is a table to show which areas of service have been looked at:-
Programme of best value reviews....so far
| YEAR 1 (2004) | YEAR 2 (2005) | YEAR 3 (2006) | YEAR 4 (2007) | YEAR 5 (2008) | YEAR 6 (2009) |
| Responsive repairs | Cyclical contracts | Sheltered housing | Disabled adaptations participation | Tenant influence / participation | Access & customer care |
| Customer services | Rent collection & welfare services | Information technology | Planned maintenance | Grounds maintenance | |
| Lettings & voids | Finance |
Each review group is made up of:-
- A team leader
- 2 service specific employees.
- 2 non-service specific employees
- 2/3 tenants
- A critical friend from an external organisation.
Tenants are pivotal to the success to our best value reviews and as a tenant joining the review you are asked to attend 6/7 meetings throughout the year. You will be representing the tenants views and give your opinion on the various service areas being looked at.
So far we have been very fortunate in getting tenant volunteers. Here are some quotes from the tenants that have been on the reviews and how they would sum up best value: -
“The process demonstrates everyone has something to offer and make contribution”
– Barry from Bradwell on disabled adaptations review“We always felt part of the team and that our views were listened to and valued”
– Les from Grindleford on lettings and voids review.If you are interested in joining a review group or would like further information please do not hesitate to contact me;
Gurinder Chahal - Best value coordinator on 01629 761544.
Company Registered in England, Number 4201820. VAT Registration Number 917 941 988. Registered with the Housing Corporation No. L4332