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Dales' Drivers

We will have a team of residents who will carry out activities such as "Mystery Shopping" and "Reality Checking", to ensure that we are meeting our Service Standards and Local Promises. This will include making phone calls, visiting our offices, reporting repairs and then telling us about your experience.

Time commitment

This is one of Dales Housing's newer initiatives for resident involvement. Dales' Drivers will become involved in continually testing all of our services as they are delivered, on a day-to-day basis. You may also be commissioned to undertake specific inspections.

What's in it for you?

We will pay vouchers for each reality check based on the guidelines agreed within the scheme. Different amounts will be paid depending on the type of enquiry or work request. Training and support will be given which could lead to new skills and open up opportunities for the future.

What difference can it make?

Dales' Drivers will ensure that we are delivering services to the standards we have set in our Local Promises. Because you are telling us about a real experience, we will be able to really make improvements where they are needed.