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Sheltered housing in the Derbyshire Dales

Dales Housing offer 32 Sheltered Housing Schemes within the Derbyshire Dales, in Bakewell, Hope Valley, Youlgrave, Darley Dale, Matlock, Cromford, Wirksworth and Ashbourne.

These properties are either:

Dagnall Gardens, Bakewell Hoyle Court, Bakewell

What is Sheltered & Supported Housing?

Sheltered & Supported Housing is specially designed rented accommodation for elderly or vulnerable people who enjoy independent living.

Sheltered housing provides comfortable accommodation with the added security of a Sheltered Housing Officer providing daily contact Monday to Friday, and additional contact and support provided by Tunstall Response alarm system 24 hours a day. We also provide an evening, weekend and bank holiday standby call out response service to attend when needed.

The benefits of Sheltered & Supported Housing are:

What does the Sheltered Officer do?

A Sheltered Housing Officer's main duty is to provide support to each resident. They take a co-ordinating role to help a resident to access other services, such as Home Care Aid, Health Services, Social Services and Social Activities to maintain independence. These areas of need are identified in the Support Plan.

In an emergency such as an illness or a fall, the Sheltered Housing Officer will contact relatives, call a doctor or the emergency services as required.

The Sheltered Housing Officers are in daily contact (Monday to Friday) with each tenant either by a visit or via intercom system, which is installed in each home.

What is a Support Plan?

This is a comprehensive confidential document completed in conjunction with every person living in sheltered accommodation. It helps to identify any support needs a person may have and assists us to co-ordinate the most appropriate support to facilitate independent living.

Community Alarm

The alarm monitoring service is provided by Tunstall Response. When the sheltered housing officer is off duty, activated alarms are forwarded to the Tunstall Control Centre where the trained operators will co-ordinate assistance.

This could be a nominated relative or friend, doctor, emergency services or a member of the Sheltered Standby team to attend.


Lifeline pendant

Lifeline is the generic name for Assistive Technology – electrical equipment installed into the home to enable people to live safely and independently.

The lifeline offers safety and security, bringing peace of mind to the user and their relatives, should an incident occur the alarm can be raised.

The activation call is connected to the Tunstall Response system through the telephone line via the lifeline unit.*

The equipment raises an alert call to the call centre when activated by the pendant or by pressing the red button on the main unit. The operators will speak to the user and can alert the nominated responder or emergency services.

This equipment can be used in any property within the Derbyshire Dales to enable people to live safely and independently within their own home.


An initial payment of £25 plus weekly monitoring charges of £3.50 (excluding VAT.) The service is provided by Dales Housing and more information can be obtained by calling 01629 593200

*A live telephone connection is required for this service.

Applying for Sheltered Accommodation

Sheltered Housing available for rent is advertised via the Home-Options process. Home-Options is a joint venture with Derbyshire Dales, High Peak, Amber Valley and Erewash where property is advertised at or details can be found at local libraries or via the individual housing associations.

An application form for re-housing is submitted to Derbyshire Dales District Council who assesses the re-homing need based upon the application information. Once registered, an application (a bid) can be made for a property within any of the areas registered on Home-Options, subject to qualifying conditions.

Wheatley Gardens, Darley Dale Griggs Gardens, Wirksworth Town Head, Ashbourne

Contact information

Sheltered and Supported Housing, 01629 593200
Sheltered and Supported Manager
Fiona Innes,

For information, advice or a copy of the brochure please contact Fiona Innes.

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