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How do I report a repair

Information required when reporting a repair.

Repair response times

Category Time in which repairs should be completed Some examples
E = Emergency Attend and make safe within 2 hour of being reported, completed within 24 hours. Follow up visits may be needed in some cases depending on the scale of the repair.
  • Dangerous electrical faults
  • Serious leaks or breaches of structure
  • Threat to life or health.
U = Urgent Completed within 7 days of being reported.
  • Leaking pipes
  • Defective ball valves
  • Missing roof tiles
R = Routine Completed within 31 days of being reported.
  • General repairs
  • Leaking waste pipes
  • Minor roof tiles
P = Programmed Completed within 12 months of being reported
  • Replacement paths
  • Replacement gutters or fall pipes
  • Retaining walls