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How do I report a repair

Online: click here to fill out our reporting a repair form.
Free-phone number: 0800 294 1335.
Talking to your sheltered housing officer.
Talking to your housing officer.
By email : info@daleshousing.co.uk
Using the repairs reporting cards.
In writing Dales Housing head office.
Out of hours emergency number: 0800 294 1335.

Information required when reporting a repair.

Your name and address and telephone number.
As much detail about the repair as possible.
The times when someone is usually at home.
The repair will be given a priority and you will receive an acknowledgement letter.
A works order will be sent out to the relevant contractor or our own DMS

Repair response times

Category	Time in which repairs should be completed	Some examples
E = Emergency	Attend and make safe within 2 hour of being reported, completed within 24 hours. Follow up visits may be needed in some cases depending on the scale of the repair.	Dangerous electrical faults Serious leaks or breaches of structure Threat to life or health.
U = Urgent	Completed within 7 days of being reported.	Leaking pipes Defective ball valves Missing roof tiles
R = Routine	Completed within 31 days of being reported.	General repairs Leaking waste pipes Minor roof tiles
P = Programmed	Completed within 12 months of being reported	Replacement paths Replacement gutters or fall pipes Retaining walls

Dales Housing Limited. Registered Office - Dimple Mill, Dimple Road, Matlock, Derbyshire, DE4 3JX
Company Registered in England, Number 4201820. VAT Registration Number 917 941 988. Registered with the Housing Corporation No. L4332