Dales Housing - service standards

strong foundations, stronger communities...

Dales Housing Limited. Registered Office - Dimple Mill, Dimple Road, Matlock, Derbyshire, DE4 3JX
Company Registered in England, Number 4201820. VAT Registration Number 917 941 988. Registered with the Housing Corporation No. L4332

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Treating you with courtesy and respect.	Not Important Slightly important Neutral Important Very important
Staff have the skills they need to do their job properly and consistently.	Not Important Slightly important Neutral Important Very important
Written communications such as letters and e-mails are in plain English and jargon free.	Not Important Slightly important Neutral Important Very important
Good quality information regarding our services in an easily accessible format.	Not Important Slightly important Neutral Important Very important
Providing translation services and interpreters in response to your needs.	Not Important Slightly important Neutral Important Very important
Staff identify themselves to you and show an ID card to prove who they are.	Not Important Slightly important Neutral Important Very important
Answering your telephone calls quickly and ensuring staff are available to answer your queries during opening hours.	Not Important Slightly important Neutral Important Very important
Provide an opportunity to contact us out of our current opening hours, e.g. early evening or Saturday mornings.	Not Important Slightly important Neutral Important Very important
Dealing with your telephone enquiries at first contact.	Not Important Slightly important Neutral Important Very important
If we are unable to deal with your enquiry at first contact tell you when someone will get back to you.	Not Important Slightly important Neutral Important Very important
Reply to your letter or e mail within a reasonable time.	Not Important Slightly important Neutral Important Very important
Making sure our offices are clean, accessible and welcoming, and that there is a member of staff to greet you.	Not Important Slightly important Neutral Important Very important
If you need a visit make an appointment to see you at a time which is mutually convenient for you.	Not Important Slightly important Neutral Important Very important
Let you know as soon as possible if we are unable to call at a time we have agreed and make a new appointment if necessary.	Not Important Slightly important Neutral Important Very important
Leave a card with our contact details clearly shown if you are not at home when we call.	Not Important Slightly important Neutral Important Very important
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Dales Housing - Review of Service Standards

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Customer Services