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Dales Housing - Review of Service Standards

We are looking at all our service standards and to help us we need to know what is important to you.

Below are a few suggestions for things that you might like to be included and we would ask that you tick the relevant box to let us know how important these are to you.

Please complete the form below...

Responsive Repairs

Please tick a box under each heading to let us know how important each one is to you.

Your name:
Your address:
Your telephone number:
Your email address:
  Please choose:
A Freephone number for you to telephone us to report a repair.






An out of hour’s emergency repairs service for use when the office is closed.






Being able to book appointments for repairs inside your home for us to visit and a time that suits you.






Finishing the repair job at the first visit where practical.






Having set timescales for completing repairs depending on the urgency of the work.






Have the opportunity to book an appointment for us to carry out a repair in the early evening or on a Saturday.






Confirming we have received your repair request and letting you know when we will visit.






Be clean and tidy when we carry out repairs and clear up when we are done.






Provide the option for you to pay us for a repair service to do work that is your responsibility like changing light bulbs or repairing things you have fitted yourself.






Have the facility to report a repair on our website






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